Privacy policy

Last updated: February 24, 2026

At MuC Store (“we”, “us”, “our”), your privacy is a priority. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, place an order, or contact us. By using our Services, you consent to the practices described below.

1. Personal Information We Collect

We may collect information such as:

Contact & Account: Name, email, phone, billing/shipping address, account preferences

Payment & Orders: Transaction details, order history (we do not store full card numbers)

Device & Usage: IP address, browser type, pages visited, and interaction data

Communication: Messages to customer support or social media

2. How We Collect Information

Directly from you (checkout, account creation, support requests)

Automatically via cookies, analytics, and device tracking

From service providers (payment processors, delivery partners, marketing tools)

3. How We Use Your Information

Order Fulfillment: Process payments, ship orders, handle returns/exchanges

Customer Support: Respond to inquiries and provide updates

Marketing: Send promotional emails or personalized recommendations (you may unsubscribe anytime)

Security & Compliance: Monitor for fraud, comply with laws, and protect our website

4. How We Share Information

We may share your information with:

Service Providers: Payment, shipping, analytics, and customer support

Marketing Partners: For ads, promotions, and performance analysis

Legal Requirements: Fraud prevention, law enforcement requests, or business transfers

With Your Consent: Social media integrations or other requested services

We do not share personal information with third parties for unrelated commercial purposes.

5. Children’s Privacy

We do not knowingly collect data from individuals under 18. If you believe we have collected such information, contact us for deletion.

6. Security & Retention

We implement reasonable measures to protect your data. Personal information is retained only as long as necessary to:

Process orders

Maintain accounts

Comply with legal obligations

Resolve disputes

7. Your Rights

You may:

Access or correct your information

Request deletion or a copy of your data

Opt out of marketing communications

Contact us to exercise your rights. We will never penalize you for doing so.

8. International Transfers

Some data may be stored or processed outside Kenya. We ensure it is handled according to applicable laws.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted with a new “Last updated” date.

10. Contact

For questions or to exercise your privacy rights:

📧 mucstoreofficial@gmail.com

MuC Store – Online Only