MuC Store – Shipping Policy

Last updated: February 24, 2026

At MuC Store, we deliver premium jewelry and accessories across Kenya with care and efficiency.

1. Processing Time

All orders are processed within 1–3 business days.

Once shipped, you will receive a confirmation email with tracking information.

2. Shipping Regions

We currently ship exclusively within Kenya.

3. Delivery Estimates

Standard delivery: 5–8 business days.

Times may vary depending on location, stock availability, or public holidays.

4. Shipping Costs

Free shipping on orders over KES 7000

Orders below KES 7000 incur a small shipping fee at checkout

5. Tracking Your Order

You will receive:

A tracking link via email

Updates as your package moves through the carrier system

Please allow 24–48 hours for tracking information to appear after dispatch.

6. Delivery Issues

For delays, missing packages, or damaged items, contact us within 48 hours:

📧 mucstoreofficial@gmail.com

📱 WhatsApp: +254 720 367 991

We will assist promptly.

7. Address Accuracy

Ensure your shipping address is correct.

We are not responsible for lost or delayed packages due to incorrect information.

8. Out-of-Stock & Pre-Orders

If an item is unavailable, you may choose:

Refund

Store credit

Exchange

Replacement items will follow standard processing and delivery timelines.