Refund policy

At MuC Store, we take pride in delivering premium statement jewelry crafted with precision and care. If you are not fully satisfied with your purchase, we are here to assist you within the terms below.

Returns

We offer a 7-day return policy from the date your order is delivered.

To qualify for a return, your item must:

Be unworn and unused

Be in its original condition

Have all original tags attached

Be returned in its original packaging

Be accompanied by proof of purchase

To request a return, please contact us:

📧 mucstoreofficial@gmail.com

📧 mucstorecare@gmail.com

📱 WhatsApp: +254 720 367 991

All returns must be requested and approved before sending the item back. Items returned without prior authorization will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery so we can assess the issue and resolve it promptly.

Non-Returnable Items

Due to hygiene and quality standards, we do not accept returns for:

Earrings (for hygiene reasons)

Custom or personalized pieces

Sale or discounted items

Gift cards

Exchanges

We do not process direct exchanges.

If you wish to change your item, you may request a return (subject to approval) and place a new order separately.

Refunds

Once your return is received and inspected, we will notify you of the approval status.

If approved, your refund will be processed to your original payment method within 7–10 business days. Processing times may vary depending on your payment provider.

If more than 15 business days have passed since approval, please contact us at mucstoreofficial@gmail.com.

At MuC Store, every piece is designed to reflect confidence, elegance, and lasting quality. We appreciate your trust and remain committed to providing a premium shopping experience.